tbage Privacy Policy

1 Introduction

tbage is committed to protecting the privacy of every member who uses the platform. This Privacy Policy sets out in plain language what personal data tbage collects from you, why we collect it, how we use it, who we share it with, and how long we keep it.

This policy applies to all use of the tbage platform, including the tbage website at tbage.net and the tbage mobile application. It should be read alongside the tbage Terms and Conditions and the Responsible Gaming policy.

If you have any questions about how tbage handles your personal data, you can contact the tbage support team at any time via live chat or by emailing [email protected]. We will always respond clearly and without unnecessary delay.

2 Data We Collect

tbage collects personal data in two ways: data you provide directly when you register and use the platform, and data that is collected automatically when you interact with the tbage website or app.

Data you provide directly:

• Full name as it appears on your government-issued ID.
• Date of birth, used to verify that you are 18 or older.
• Email address, used for account communications and support.
• Mobile phone number, used for account verification and support.
• Payment details including your bKash, Nagad, or Rocket account number.
• Identity verification documents when requested, such as a national ID card or passport.
• Any information you provide when contacting tbage support.

Data collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Pages visited on the tbage platform and time spent on each page.
• Game activity including bets placed, games played, and session duration.
• Transaction history including deposits, withdrawals, and bonus activity.
• Cookie data as described in Section 6 of this policy.

3 How We Use Your Data

tbage uses the personal data we collect for the following purposes:

• To create and manage your tbage account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• To detect and prevent fraud, money laundering, and other illegal activity on the tbage platform.
• To comply with legal and regulatory obligations applicable to tbage.
• To provide customer support and respond to your enquiries.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To personalise your tbage experience and recommend games or promotions that may be relevant to you.
• To monitor and improve the performance and security of the tbage platform.
• To enforce the tbage Terms and Conditions and Responsible Gaming policy.

tbage will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by law.

4 Legal Basis for Processing

tbage processes your personal data on the following legal grounds:

Where tbage relies on your consent to process personal data, you have the right to withdraw that consent at any time by contacting the tbage support team or updating your account preferences.

5 Sharing Your Data

tbage does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: We share necessary payment details with bKash, Nagad, Rocket, and other payment providers to process your transactions. These providers are bound by their own privacy policies and data protection obligations.
• Identity verification providers: When you are required to verify your identity, tbage may share your documents with a third-party verification service. This data is used solely for verification purposes.
• Game providers: Some game data may be shared with third-party game providers to resolve disputes or investigate technical issues. No financial or identity data is shared for this purpose.
• Legal and regulatory authorities: tbage may be required to disclose your personal data to law enforcement agencies, regulators, or courts where required by applicable law.
• Fraud prevention services: tbage may share data with fraud prevention and anti-money laundering services to protect the platform and its members.

6 Cookies and Tracking Technologies

tbage uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit the tbage website.

tbage uses the following types of cookies:

• Essential cookies: Required for the tbage platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.
• Analytics cookies: Used to understand how members use the tbage platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences on the tbage platform, such as your preferred language or display settings.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tbage platform. tbage does not use cookies to serve third-party advertising or to track your activity across other websites.

7 Data Retention

tbage retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal data retention policy.

• Account data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents are retained for the period required by applicable law.
• Support communications are retained for two years from the date of the last interaction.
• Analytics data is retained in anonymised form and may be kept indefinitely for platform improvement purposes.

When personal data is no longer required, tbage will securely delete or anonymise it in accordance with our data disposal procedures.

8 Data Security

tbage takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and the tbage platform is encrypted using SSL/TLS technology.
• Sensitive data such as payment details and identity documents is stored in encrypted form.
• Access to personal data within tbage is restricted to authorised personnel on a need-to-know basis.
• tbage conducts regular security reviews and vulnerability assessments of the platform.
• All tbage staff with access to personal data receive data protection training.

9 Your Rights

As a tbage member, you have the following rights in relation to your personal data. To exercise any of these rights, contact the tbage support team at [email protected] or via live chat.

• Right of access: You can request a copy of the personal data tbage holds about you at any time.
• Right to rectification: If any of your personal data held by tbage is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances, you can ask tbage to delete your personal data. Note that we may be required to retain some data for legal compliance purposes even after a deletion request.
• Right to restrict processing: You can ask tbage to limit how we use your personal data in certain circumstances.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where tbage processes your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to tbage processing your personal data for direct marketing purposes at any time.

tbage will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Minors

The tbage platform is strictly for adults aged 18 and over. tbage does not knowingly collect personal data from anyone under the age of 18. If tbage becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered a tbage account or provided personal data to tbage, please contact the tbage support team immediately at [email protected] so that we can take appropriate action.

11 Changes to This Policy

tbage may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date.

For significant changes, tbage will notify members via email or an in-platform notification. Your continued use of the tbage platform after any changes to this policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how tbage protects your privacy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tbage handles your personal data, please get in touch with the tbage support team:

• Email: [email protected]
• Live Chat: Available 24/7 from your tbage account dashboard.
• FAQ: Visit the FAQ page for answers to common questions about your account and data.

For information about your rights as a tbage member, see Section 9 above. For information about responsible gaming tools available on tbage, visit the Responsible Gaming page.